Smart Serve Practice Test 6

Smart Serve Practice Test 6 Questions and Answers

The complete questions, correct answers, and explanations are provided below for study and search access. Start the interactive test above when you are ready to answer them one at a time.

1. Alcohol and the BodyQuestion 1

   A guest cannot see how a small shot equals a big glass of beer. What explains it?

   1. A

      Option A: Spirits absorb through a different organ than beer does

   2. B

      Option B: Spirits are distilled to about 40% alcohol, far above beer's 4% to 15%

      Correct answer
   3. C

      Option C: Beer loses most of its alcohol as it warms on the bar

   4. D

      Option D: Shot glasses are shaped to hold more than they appear to

   Explanation

   Distillation makes spirits 40% alcohol or more, while fermented beer, wine and cider sit between about 4% and 15%. That gap means a 43 ml shot carries about the same 17 ml of pure alcohol as a 341 ml bottle of 5% beer. Alcohol absorbs through the mouth, stomach and intestines whichever drink it came in, and the liver handles it either way. A 43 ml shot glass holds 43 ml.

2. Alcohol and the BodyQuestion 2

   A guest holds up two empty 568 ml pint glasses of 5% beer and says he has had two drinks. What has he actually had?

   1. A

      Option A: About 3.3 standard drinks

      Correct answer
   2. B

      Option B: Two standard drinks, as he says

   3. C

      Option C: About 2.5 standard drinks

   4. D

      Option D: About 4 standard drinks

   Explanation

   Each 568 ml pint of 5% beer is about 1.7 standard drinks, so two pints come to about 3.3. Guests count glasses and you need to count standard drinks. Two pints already put him past the 2 drink mark that Canada's guidance ties to a higher risk of injury.

3. Alcohol and the BodyQuestion 3

   A guest says tequila lifts her up while wine makes her sleepy, so tequila cannot be a depressant. What is correct?

   1. A

      Option A: Tequila is a stimulant and wine is a depressant

   2. B

      Option B: Only spirits are strong enough to slow the brain

   3. C

      Option C: Alcohol is a depressant, whatever the drink

      Correct answer
   4. D

      Option D: The effect depends on the colour of the drink

   Explanation

   Alcohol is a central nervous system depressant, so it slows brain functions and thought processes in every beverage. It also activates the brain's pleasure and reward centres, and people read that euphoric, disinhibited feeling as a lift. Breathing and heart rate can slow as well, whichever drink the alcohol came in.

4. Alcohol and the BodyQuestion 4

   Canada's guidance on alcohol and health names an amount of alcohol per drinking occasion, past which the risk of harm goes up. What is that amount?

   1. A

      Option A: More than 1 standard drink

   2. B

      Option B: More than 2 standard drinks

      Correct answer
   3. C

      Option C: More than 4 standard drinks

   4. D

      Option D: More than 6 standard drinks

   Explanation

   More than 2 standard drinks on one drinking occasion is linked to a higher risk of harm to yourself and to other people, including injuries and violence. The figure counts standard drinks, not glasses or cans. It applies to a single occasion and is separate from the weekly bands.

5. Alcohol and the BodyQuestion 5

   A guest buys one 473 ml can of 8% beer and nothing else. Where does that put him against the per occasion guidance?

   1. A

      Option A: Well under it, because it is one container

   2. B

      Option B: Right at the 2 drink mark

   3. C

      Option C: The guidance does not cover beer

   4. D

      Option D: Past it, at about 2.2 standard drinks

      Correct answer

   Explanation

   473 ml at 8% is about 2.2 standard drinks, so a single can already passes the 2 drink per occasion mark. The container count is one and the standard drink count is what the guidance measures. The same can at 5% would be about 1.4 standard drinks, which sits under the mark.

6. Laws and LiabilityQuestion 6

   Your city designates a summer festival as an event of municipal significance. Who can extend your hours of sale and service for it?

   1. A

      Option A: The Registrar, under section 32 of the licensing regulation (O. Reg. 746/21)

      Correct answer
   2. B

      Option B: The city council, in the same resolution that designates the event

   3. C

      Option C: The licensee, by posting the new hours at the door

   4. D

      Option D: Nobody, because the hours in section 31 of the licensing regulation never change

   Explanation

   Section 32 of the licensing regulation (O. Reg. 746/21) lets the Registrar extend the hours of sale and service for events of provincial, national or international significance, and for events a municipal council designates as municipally significant. The council's designation is a step toward the extension, not the extension itself. A licensee cannot extend its own hours.

7. Laws and LiabilityQuestion 7

   Service ends at 2 a.m. By when must the evidence of liquor served and consumed be cleared from your floor?

   1. A

      Option A: 2 a.m., at the same moment service ends

   2. B

      Option B: 2:15 a.m.

   3. C

      Option C: 2:30 a.m.

   4. D

      Option D: 2:45 a.m.

      Correct answer

   Explanation

   Section 37 of the licensing regulation (O. Reg. 746/21) gives the licensee 45 minutes after the end of the sale and service period to remove the evidence of liquor served and consumed. Glasses, bottles and cans come off the tables by 2:45 a.m. The rule is about clearing the liquor, and it does not extend the time patrons may drink.

8. Laws and LiabilityQuestion 8

   At 11:30 p.m., a guest ordering a takeout meal asks to add a sealed bottle of wine to the order. Your licence allows liquor takeout. What do you tell her?

   1. A

      Option A: Yes, because takeout follows the same hours as service, which run to 2 a.m.

   2. B

      Option B: No, because takeout liquor must leave the premises between 9 a.m. and 11 p.m.

      Correct answer
   3. C

      Option C: Yes, because the bottle is sealed

   4. D

      Option D: No, because a licensee may never sell a sealed bottle for takeout

   Explanation

   Section 40 of the licensing regulation (O. Reg. 746/21) allows liquor takeout, but the patron must remove the liquor between 9 a.m. and 11 p.m. That window is shorter than the sale and service window in section 31 of the same regulation. Takeout liquor also has to be bought with food from the licensee, leave with that food, and go to the patron who bought it.

9. Laws and LiabilityQuestion 9

   A coworker says section 31 is the last call rule. What is the precise position?

   1. A

      Option A: Section 31 of the licensing regulation sets the hours, and section 31 of the Act bans public intoxication

      Correct answer
   2. B

      Option B: Section 31 of the Act sets the hours, and section 31 of the licensing regulation bans intoxication

   3. C

      Option C: Both section 31s set the hours, one for bars and one for retail stores

   4. D

      Option D: Only the Act has a section 31, and that section sets the hours for sale

   Explanation

   Two instruments have a section 31, and they do different jobs. The licensing regulation (O. Reg. 746/21) sets the sale and service hours. The Liquor Licence and Control Act, 2019 makes it an offence to be in an intoxicated condition in a place the public is invited to. Name the instrument whenever you cite a section number, because a bare number is ambiguous.

10. Laws and LiabilityQuestion 10

    Which licensed premises may sell liquor outside the 9 a.m. to 2 a.m. window without asking the Registrar?

    1. A

       Option A: A patio during a summer heat wave, when demand peaks

    2. B

       Option B: A stadium during a sold-out playoff game

    3. C

       Option C: Premises in the sterile area of an Airport of Entry

       Correct answer
    4. D

       Option D: A restaurant open late on a long weekend

    Explanation

    Subsection 31 (3) of the licensing regulation (O. Reg. 746/21) allows sale and service at any time in licensed premises inside the sterile area of an airport designated as an Airport of Entry. Sales from a mini bar also sit outside the hours rule. Weather, sports and long weekends change nothing. An extension for a big event has to come from the Registrar under section 32 of the same regulation.

11. Laws and LiabilityQuestion 11

    Under section 29 of the Liquor Licence and Control Act, 2019, when may a person advertise liquor?

    1. A

       Option A: Only with written approval from the Registrar for each advertisement

    2. B

       Option B: Only in line with the regulations or the Registrar's standards

       Correct answer
    3. C

       Option C: Only inside the licensed premises, never in outside media

    4. D

       Option D: At any time, because the advertising rules apply to manufacturers alone

    Explanation

    Section 29 of the Liquor Licence and Control Act, 2019 bans advertising liquor except in accordance with the regulations or the Registrar's standards and requirements. The detail sits in Registrar's standard 2.1 and the advertising guidelines in Appendix 2 to the Interim Standards. There is no approval process for each advertisement, advertising outside the premises is allowed, and the section binds every person, not only manufacturers.

12. Checking ID and MinorsQuestion 12

    A college student card shows a photo and a date of birth. A guest who appears under 19 offers it as proof of age. Does it meet the regulation's definition of an item of identification?

    1. A

       Option A: Yes, because it clearly shows a photo and a date of birth

    2. B

       Option B: No. It must also reasonably appear to be issued by a government or the LCBO

       Correct answer
    3. C

       Option C: Yes, but only if the college itself happens to be publicly funded

    4. D

       Option D: No, because student cards expire again at the end of every year

    Explanation

    Section 9 (1) of O. Reg. 746/21 (Licensing) requires three things. The third is that the document reasonably appears to have been issued by a government or the LCBO. A college issues the student card, so it fails that part even with a photo and a birthdate. Public funding does not make a college a government issuer. A student card is also missing from the AGCO's list of accepted ID.

13. Checking ID and MinorsQuestion 13

    A guest who appears under 19 offers an Ontario health card as proof of age. What do you do?

    1. A

       Option A: Accept it, because a provincial government office issued the health card

    2. B

       Option B: Accept it, but only together with a credit card that shows the same name

    3. C

       Option C: Accept it, if he also tells you his date of birth out loud

    4. D

       Option D: Ask for ID on the AGCO's list, like a driver's licence or passport

       Correct answer

    Explanation

    A health card is not on the AGCO's list of accepted ID, so ask for a listed form instead. The list covers an Ontario driver's licence with photo, a Canadian passport, and a Canadian Citizenship Card with photo. It also covers a Canadian Armed Forces identification card and an LCBO BYID photo card. A secure Indian Status Card and a Permanent Resident Card are next. A photo card issued under the Photo Card Act completes the list. A credit card is not proof of age, and a spoken birthdate proves nothing.

14. Checking ID and MinorsQuestion 14

    A convenience store sells beer. A customer who appears about 16 arrives to collect an order he bought online. What does the licensing regulation require?

    1. A

       Option A: Nothing, because the whole sale already happened online earlier

    2. B

       Option B: Just a signature from the customer at the pickup counter

    3. C

       Option C: An item of identification must be inspected before he picks up the liquor

       Correct answer
    4. D

       Option D: A parent or guardian must come and collect the order for him

    Explanation

    Section 9 (2) (d) of O. Reg. 746/21 (Licensing) requires an ID check at pickup. It applies before a person who appears under 19 picks up liquor ordered or purchased online. The rule covers pickup from a grocery store, convenience store or wine boutique. Paying online does not remove the pickup check. The regulation asks for an ID inspection, not a signature. Nothing in the regulation lets a parent collect liquor for a person under 19.

15. Checking ID and MinorsQuestion 15

    Your licence carries a condition that prohibits entry of persons under 19 after 9 p.m. At 10 p.m. a guest at the door appears about 17. What does the licensing regulation require before you admit him?

    1. A

       Option A: Inspect an item of identification before you admit him

       Correct answer
    2. B

       Option B: Nothing, because the ID rule applies only at the bar

    3. C

       Option C: A second staff member must agree that he looks young

    4. D

       Option D: Nothing, because he has not ordered a drink yet

    Explanation

    Section 9 (2) (c) of O. Reg. 746/21 (Licensing) requires an ID check at the door. It applies before you admit a person who appears under 19, when the licence prohibits under-19 entry. The check comes before any order. One staff member's judgment is enough to trigger it. Section 34 (3) of the Liquor Licence and Control Act, 2019 also binds him. He commits an offence by entering if he knows about the condition.

16. Checking ID and MinorsQuestion 16

    A guest who appears under 19 offers you four documents. Which one is on the AGCO's list of accepted ID?

    1. A

       Option A: A Canadian birth certificate

    2. B

       Option B: A Canadian passport

       Correct answer
    3. C

       Option C: An Ontario health card

    4. D

       Option D: A university student card with a photo

    Explanation

    The AGCO lists a Canadian passport as accepted ID. The list also covers an Ontario driver's licence with photo and a Canadian Citizenship Card with photo. A Canadian Armed Forces identification card is on it too. An LCBO BYID photo card and a secure Indian Status Card are on the list. So are a Permanent Resident Card and a photo card issued under the Photo Card Act. A birth certificate carries no photograph. A health card and a student card are both missing from the list.

17. Responsible Service and RefusalQuestion 17

    Section 32 of the Liquor Licence and Control Act, 2019 starts with the words "no person". Who can be charged under it?

    1. A

       Option A: Only the licence holder for the premises, not the staff who serve

    2. B

       Option B: Only the AGCO Registrar, the office that issues licences

    3. C

       Option C: Only the intoxicated guest himself, since he is the one drinking

    4. D

       Option D: Any person who sells, supplies, or permits the supply

       Correct answer

    Explanation

    Section 32 says no person shall sell or supply liquor, or permit liquor to be sold or supplied, to a person who is or appears to be intoxicated. That reaches the server who pours as well as the manager who allows the pour. The section that binds the guest is section 31, which bans being in an intoxicated condition in a public place. The Registrar runs the licensing system and is not the subject of section 32.

18. Responsible Service and RefusalQuestion 18

    A regular shows multiple signs of intoxication. The owner wants to give him a free birthday shot at no charge. Does section 32 of the Liquor Licence and Control Act, 2019 allow it?

    1. A

       Option A: No, because the section bans supplying liquor too

       Correct answer
    2. B

       Option B: Yes, because no actual sale takes place at the bar

    3. C

       Option C: Yes, because the owner is the one who holds the licence

    4. D

       Option D: Yes, as long as the birthday shot is a small one

    Explanation

    Section 32 bans selling or supplying liquor to a person who is or appears to be intoxicated, so a free drink is caught by the word supply. Holding the licence buys no exemption, because the section says no person. Size is not part of the test either. The AGCO information sheet also says to cease service to a guest with multiple signs under any circumstances.

19. Responsible Service and RefusalQuestion 19

    Section 31 (1) of the Liquor Licence and Control Act, 2019 bans being in an intoxicated condition in which places?

    1. A

       Option A: Licensed premises and nowhere else in Ontario

    2. B

       Option B: A place the public may enter, or a shared part of a residence

       Correct answer
    3. C

       Option C: Any place in Ontario, including someone's own private home

    4. D

       Option D: Public roads and sidewalks, but never inside a private residence

    Explanation

    Section 31 (1) covers a place to which the general public is invited or permitted access, and any part of a residence used in common by people occupying more than one dwelling. So it is wider than licensed premises and narrower than everywhere. A private dwelling on its own falls outside the section.

20. Responsible Service and RefusalQuestion 20

    Under section 31 (2) of the Liquor Licence and Control Act, 2019, when may a police officer arrest an intoxicated person without a warrant?

    1. A

       Option A: Whenever the person refuses to leave a licensed bar or restaurant

    2. B

       Option B: Whenever the person has had more than four alcoholic drinks

    3. C

       Option C: Only after the licence holder signs and files a complaint form

    4. D

       Option D: When the officer believes it is needed for someone's safety

       Correct answer

    Explanation

    Section 31 (2) lets a police officer or a conservation officer arrest without warrant a person who is contravening section 31 (1). The officer needs only their own opinion that it is necessary for someone's safety. The Act sets no drink count for the arrest, and it asks for no complaint from the licence holder.

21. Responsible Service and RefusalQuestion 21

    An intoxicated guest is standing in your bar and a server pours him another beer. Which section of the Liquor Licence and Control Act, 2019 catches the guest, and which catches the server?

    1. A

       Option A: Section 31 catches the guest, and section 32 catches the server

       Correct answer
    2. B

       Option B: Section 32 catches the guest, and section 31 catches the server

    3. C

       Option C: Section 31 catches both the guest and the server the same way

    4. D

       Option D: Section 32 catches both the guest and the server the same way

    Explanation

    Section 31 (1) bans a person from being in an intoxicated condition in a place the public may enter, so it lands on the guest. Section 32 bans selling or supplying liquor to a person who is or appears to be intoxicated, so it lands on whoever pours or permits the pour. The test likes to swap these two numbers, so read the section number before you read the option.

22. Responsible Service and RefusalQuestion 22

    A tenant is intoxicated in the shared lobby of his apartment building. Which part of the Liquor Licence and Control Act, 2019 applies?

    1. A

       Option A: None of it applies, because a residence is a private place

    2. B

       Option B: Section 32 applies, because the building itself supplies the space

    3. C

       Option C: Section 43, which covers liquor carried on board a boat

    4. D

       Option D: Section 31 (1) (b), which covers shared parts of a residence

       Correct answer

    Explanation

    Section 31 (1) (b) reaches any part of a residence used in common by persons occupying more than one dwelling, and a shared lobby is exactly that. The space behind his own apartment door is not covered by that clause. Section 32 deals with selling or supplying liquor, and section 43 of the Act deals with carrying liquor in a boat.

23. Delivery and Special SituationsQuestion 23

    A young looking customer hands you an LCBO BYID photo card. What should you do?

    1. A

       Option A: Refuse it, because only a driver's licence works at the door

    2. B

       Option B: Accept it, after you check that it is current and the photo matches the person

       Correct answer
    3. C

       Option C: Accept it only if the customer also shows a second piece of ID

    4. D

       Option D: Refuse it, because the LCBO is not a government office and its cards do not count

    Explanation

    The LCBO BYID photo card is on the AGCO list of acceptable ID. Accept it once you check that it is current and the photo matches the person. Valid ID must reasonably appear to be issued by a government or the LCBO, so the BYID card passes. One acceptable piece is enough, and a driver's licence is not the only ID you may take.

24. Delivery and Special SituationsQuestion 24

    A customer asks you to bring his order to a park bench two streets from his home. What do you do?

    1. A

       Option A: Meet him at the park, because it is close to the delivery address

    2. B

       Option B: Meet him in a store parking lot instead, since it sits closer to where you work

    3. C

       Option C: Refuse, because liquor may only be delivered to a residence or a private place

       Correct answer
    4. D

       Option D: Deliver at the park once he shows valid ID

    Explanation

    Liquor may only be delivered to a residence or a private place, and a public park is neither. A store parking lot is public as well. Valid ID settles the age question, not the location question.

25. Delivery and Special SituationsQuestion 25

    Who may buy or deliver liquor for a general delivery licensee?

    1. A

       Option A: Anyone 16 or older who holds an approved training certificate and carries photo ID

    2. B

       Option B: Anyone 19 years of age or older, since no training course or certificate is ever legally required

    3. C

       Option C: Only the person named on the General Delivery Licence, acting alone without any staff

    4. D

       Option D: Anyone 18 or older who holds a valid approved training certificate and carries a copy of the delivery licence

       Correct answer

    Explanation

    Everyone who buys or delivers liquor must be at least 18 and hold a valid Board approved training certificate. They also carry a copy of the General Delivery Licence. 16 is below the minimum age, and age alone is not enough without the certificate. Employees and contractors may deliver, so the work is not limited to the licence holder.