Practice Test 4 · 25 Questions

Smart Serve Practice Test 4

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Smart Serve Practice Test 4 Questions and Answers

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Alcohol and the BodyQuestion 1
A guest orders a 355 ml can of 5% lager. How many standard drinks is that, near enough?
1. Option A: About half
2. Option B: About 1.5
3. Option C: About 1
  Correct answer
4. Option D: About 2
Explanation
355 ml at 5% holds about 17.8 ml of pure alcohol, just over the 17.05 ml in one standard drink, so it counts as one. The can is close in size to the 341 ml bottle that defines the beer equivalent. Cans this size only count as one when the beer is around 5%.
Alcohol and the BodyQuestion 2
You build a cocktail with 43 ml of 40% vodka and 43 ml of 20% coffee liqueur. How many standard drinks is the finished drink?
1. Option A: 1
2. Option B: About 2
3. Option C: About 2.5
4. Option D: About 1.5
  Correct answer
Explanation
The vodka gives 17.2 ml of pure alcohol and the liqueur gives 8.6 ml, so the glass holds about 25.8 ml, which is about 1.5 standard drinks. Count every alcoholic ingredient in a mixed drink, not just the main spirit. The liqueur is half the strength of the vodka and still adds half a standard drink.
Alcohol and the BodyQuestion 3
A guest asks for a double rum, and your double is an 85 ml pour of 40% rum. How many standard drinks is that?
1. Option A: About 2
  Correct answer
2. Option B: 1
3. Option C: About 1.3
4. Option D: About 3
Explanation
85 ml at 40% holds 34 ml of pure alcohol, which is about 2 standard drinks. A double is two 43 ml shots in one glass, so it counts as two. One glass on the table does not mean one drink on the tab.
Alcohol and the BodyQuestion 4
Your import list has a 341 ml bottle of 7% Belgian ale. A server counts it as one standard drink because the bottle matches the domestic beer. What is the real count?
1. Option A: 1
2. Option B: About 1.4
  Correct answer
3. Option C: About 1.8
4. Option D: About 2.1
Explanation
341 ml at 7% holds about 23.9 ml of pure alcohol, which is about 1.4 standard drinks. The 341 ml bottle only counts as one when the beer is 5%. Strength changes the count even when the two bottles look identical.
Alcohol and the BodyQuestion 5
A guest orders a 500 ml can of 6% beer. How many standard drinks are in the can?
1. Option A: 1
2. Option B: About 1.3
3. Option C: About 2.4
4. Option D: About 1.8
  Correct answer
Explanation
500 ml at 6% holds 30 ml of pure alcohol, and 30 divided by 17.05 is about 1.8 standard drinks. The extra volume and the extra strength both push the count up from the 341 ml bottle at 5%. One can here is nearly two standard drinks.
Laws and LiabilityQuestion 6
A guest orders a named brand of gin in a gin and tonic. You are out of that gin. What does Registrar's standard 5.13 require?
1. Option A: Pour the closest gin you have and charge the same price
2. Option B: Tell the guest, and pour a different gin only if the guest agrees
  Correct answer
3. Option C: Pour the house gin and note the change on the bill
4. Option D: Refuse the order until the brand is back in stock
Explanation
Registrar's standard 5.13 says a licensee shall not substitute one type of liquor for another in a drink unless the patron consents. A quiet swap breaks the standard, whatever the price or the note on the bill. You do not have to refuse the order, you have to ask.
Laws and LiabilityQuestion 7
Which free drink is allowed under the Registrar's rules?
1. Option A: A free shot for every table at midnight
2. Option B: A social media post offering a free drink to the first 50 guests
3. Option C: A comped glass of wine for a regular whose main course arrived cold
  Correct answer
4. Option D: A free beer for any patron who buys two
Explanation
A licensee or an employee may buy a patron a drink at the listed price for reasons such as recognizing regular patronage, marking a special event, expressing friendship or acknowledging poor service. Free drinks handed out at regular intervals, or to everyone in the room, are not allowed. Registrar's standard 5.4 also bans advertising the availability of complimentary liquor outside a casino, which rules out the social media post. Tying a free drink to buying two ties the price to another purchase.
Laws and LiabilityQuestion 8
A company books your banquet room for a private staff party at a fixed price for food and drinks. Which condition must the package meet?
1. Option A: The food part must be fair market price, at most half the package price
  Correct answer
2. Option B: Guests must pay a small admission fee at the door
3. Option C: The event must be advertised to the public at least 10 days ahead
4. Option D: Free drinks may flow for up to 12 hours
Explanation
The Registrar's directives allow a fixed price food and liquor package at an event when the food component is at fair market price and is no more than 50 per cent of the total price. The event must be for invited guests only, and it cannot be advertised or open to the public. Attendees cannot be charged for admission, food or liquor. Free drinks cannot run longer than eight hours, and the licensee and the organizer need a written contract that sets out the food price and the liquor price.
Laws and LiabilityQuestion 9
What is the lowest price a licensee may charge for a standard 341 mL (12 oz) serving of beer?
1. Option A: $1.34
2. Option B: $2.00
  Correct answer
3. Option C: $2.50
4. Option D: $3.00
Explanation
Section 26 of the licensing regulation (O. Reg. 746/21) sets $2.00 as the floor for a standard serving of any liquor except spirits above 14.8 per cent alcohol by volume. That price includes all applicable taxes. The $1.34 figure is the floor for a 29 mL (1 oz) serving of those stronger spirits.
Laws and LiabilityQuestion 10
Your bar pours a 1 oz (29 mL) shot of vodka at 40 per cent alcohol by volume. What is the lowest price you may charge for it?
1. Option A: $1.34
  Correct answer
2. Option B: $2.00
3. Option C: $2.68
4. Option D: $4.00
Explanation
Section 26 of the licensing regulation (O. Reg. 746/21) sets $1.34 for a standard 29 mL serving of spirits above 14.8 per cent alcohol by volume, taxes included. Vodka at 40 per cent sits above that line. The $2.00 floor covers everything else, such as beer, cider, coolers and wine.
Laws and LiabilityQuestion 11
A guest orders a double rye, which your bar pours as 2 oz (58 mL) of 40 per cent spirits. What is the lowest price the drink may carry?
1. Option A: $1.34
2. Option B: $2.00
3. Option C: $2.68
  Correct answer
4. Option D: $4.00
Explanation
The minimum price moves in direct proportion to the size of the pour, so a double is twice the 1 oz floor of $1.34, which is $2.68. Subsection 26 (2) of the licensing regulation (O. Reg. 746/21) sets that proportional rule, and subsection 26 (3) sets 29 mL as the standard serving of spirits. Charging the single price for a double would put the drink under the floor.
Checking ID and MinorsQuestion 12
An 18-year-old shows her older sister's real driver's licence to buy wine. She points out that nothing about the card is fake. What does the Act say?
1. Option A: A genuine card is acceptable no matter whose name is on it
2. Option B: This is allowed, because the photo somewhat resembles her face
3. Option C: This is allowed, because her sister gave her permission to use it
4. Option D: She broke the fake ID rule, because the card was not issued to her
  Correct answer
Explanation
Section 35 of the Liquor Licence and Control Act, 2019 catches borrowed ID. It bans presenting any documentation other than documentation lawfully issued to you. A real card belonging to a sister fails that test, so borrowed ID breaks the same rule as a forgery. Permission from the cardholder is not a defence. A family resemblance does not make the card hers.
Checking ID and MinorsQuestion 13
A 17-year-old presents a forged licence at your bar. Under the fake ID rule in the Act, who commits that offence?
1. Option A: The 17-year-old. Section 35 bans presenting ID not lawfully issued to you
  Correct answer
2. Option B: The bartender, because he is the one who personally accepted the card
3. Option C: The licensee, because staff always act on the licensee's own behalf
4. Option D: Nobody, because in the end no actual sale ever went through
Explanation
The 17-year-old commits the offence, because section 35 speaks to the person who presents the documentation. That section of the Liquor Licence and Control Act, 2019 bans presenting ID that was not lawfully issued to you. It bites at the attempt, so a refused sale still counts. The bartender and the licensee carry their own duties. Section 33 bans the sale, and the licensing regulation requires an ID check for anyone who appears under 19.
Checking ID and MinorsQuestion 14
A 20-year-old lends her licence to an 18-year-old friend, who presents it at a liquor store. The clerk spots the switch and refuses the sale. Has the 18-year-old broken the fake ID rule?
1. Option A: No, because the clerk caught it and refused the sale right away
2. Option B: Yes. Presenting ID that was not issued to you, to attempt a purchase, is enough
  Correct answer
3. Option C: No, because the licence itself is a real, genuine government card
4. Option D: Yes, but only if she is also separately charged with forging it
Explanation
Presenting ID that was not issued to you, in order to attempt a purchase, is enough. Section 35 applies to attempting to purchase or otherwise obtain liquor. A refusal at the counter comes too late to undo the offence. The card being real does not help, because it was not issued to her. Section 35 stands on its own and needs no forgery charge beside it.
Checking ID and MinorsQuestion 15
You examine a licence and the lettering around the birthdate looks thicker and darker than the rest of the card. What does the AGCO tell you to do?
1. Option A: Serve the drink now, and then mention it to your manager sometime later
2. Option B: Keep the card yourself, and simply refuse to ever give it back to him
3. Option C: Ask the guest to personally sign a form promising that he is 19
4. Option D: Decline the sale, state the law bans sale to minors, and ask for help
  Correct answer
Explanation
The AGCO, Ontario's alcohol regulator, tells you to say no when the ID is not valid. Decline the sale or service, and state that the law prohibits sale and service to minors. Stay professional, refer to signage, and ask a supervisor, manager or colleague for help if you need it. Lettering that is thicker, heavier or darker than the rest signals a fake. The AGCO lists that as one of its own warning signs. Serving first and reporting later still breaks the Act. No AGCO source asks you to seize a card or to collect a signed promise.
Checking ID and MinorsQuestion 16
A licence looks real, but the photo is a poor match and you are unsure about the guest. What does the AGCO suggest before you decide?
1. Option A: Accept it, since the card is clearly a government-issued photo document
2. Option B: Ask another guest sitting at the table to vouch for his age
3. Option C: Ask for a second ID, or have him confirm the birthdate on the card
  Correct answer
4. Option D: Accept it, as long as the photo looks fairly close enough to him
Explanation
The AGCO tells you to request a second piece of ID when you are unsure. You can also ask the customer to confirm details on the ID, such as the birthdate or postal code. The AGCO tells you to check that the photo matches the person. A poor match is a reason to keep asking, not to serve. A friend's word is not ID. If you still cannot verify the age, decline the sale.
Responsible Service and RefusalQuestion 17
A guest has had three beers over two hours. He walks steadily, speaks clearly, and answers you the first time. He asks for a fourth. What do the sources support?
1. Option A: Serve him, keep monitoring, and offer food and water
  Correct answer
2. Option B: Refuse, because three drinks is the legal limit for one guest
3. Option C: Refuse, because two hours is the legal limit for one guest
4. Option D: Serve him and stop watching, because he has shown no signs
Explanation
No sign from the AGCO information sheet has appeared, so nothing triggers a refusal, and the sheet's prevention advice still applies: offer food, water, and low-alcohol or non-alcoholic drinks. The Liquor Licence and Control Act, 2019 sets no drink count and no time limit, because section 32 turns on whether the guest is or appears to be intoxicated. Monitoring never stops, since the sheet says signs can appear in any sequence.
Responsible Service and RefusalQuestion 18
A guest comes inside from a crowded patio on a hot July night and is sweating. He shows nothing else. What is the right read under the AGCO information sheet?
1. Option A: Sweating is always a sign, so cease service right now
2. Option B: Heavy sweating counts as two signs at once
3. Option C: Ask him to prove that he is not intoxicated
4. Option D: The heat explains the sweat, so keep monitoring him
  Correct answer
Explanation
The AGCO information sheet defines the sign as sweating more than might be considered normal given the temperature and surrounding conditions, and a hot patio explains this sweat. Monitoring continues for every guest, because signs can appear in any sequence. One sign never counts as two. The sheet puts the job of assessing on you, so the guest has nothing to disprove.
Responsible Service and RefusalQuestion 19
A guest's eyes are bloodshot. She says she has a cold, and she shows no other sign. What does the AGCO information sheet's strategy tell you to do?
1. Option A: Cease service, because red eyes are enough on their own
2. Option B: Accept her explanation and stop watching her
3. Option C: Note the sign, keep monitoring her, and offer food and water
  Correct answer
4. Option D: Ask her to leave the premises straight away
Explanation
One sign puts you in the AGCO information sheet's first tier: monitor the patron, stay alert for other signs, and make food, water, and low-alcohol or non-alcoholic drinks available. The sheet says a single sign may not necessarily be linked to intoxication, so it calls for neither refusal nor removal. Her explanation may well be true, and you still keep watching for other signs.
Responsible Service and RefusalQuestion 20
A guest shows several signs of intoxication. Your manager tells you to serve him one more because he is a regular. What does the law require?
1. Option A: Serve him, because the manager holds the licence and carries the liability
2. Option B: Serve him one last drink, then refuse everything after it
3. Option C: Refuse, because section 32 binds every person, including you
  Correct answer
4. Option D: Serve him a smaller measure of the same drink
Explanation
Section 32 of the Liquor Licence and Control Act, 2019 says no person shall sell or supply liquor, or permit liquor to be sold or supplied, to a person who is or appears intoxicated. The words "no person" reach you at the tap, so an instruction from a manager is no defence. The same section reaches the manager who permits the sale. The AGCO information sheet also says to cease service under any circumstances once a guest shows multiple signs. A smaller measure is still a sale of liquor.
Responsible Service and RefusalQuestion 21
You have cut off a guest who shows multiple signs of intoxication. His friend orders the same drink and turns to pass it to him. What does section 32 of the Liquor Licence and Control Act, 2019 require?
1. Option A: Pour it, because the sale is made to a sober guest
2. Option B: Refuse, because permitting the supply is also banned
  Correct answer
3. Option C: Pour it, as long as the intoxicated guest does not pay
4. Option D: Pour it, because the section covers sales and not gifts
Explanation
Section 32 bans selling or supplying liquor and permitting liquor to be sold or supplied to any person who is or appears to be intoxicated. Handing the drink over through a friend is still supplying it, and letting that happen in front of you is permitting it. Who pays does not change the section, because the section names supply as well as sale.
Responsible Service and RefusalQuestion 22
A man arrives at your door already unsteady on his feet and slurring. He has bought nothing from you. What does the AGCO information sheet advise?
1. Option A: Let him in, and watch him closely for the rest of the evening
2. Option B: Let him in, if a sober friend agrees to stay with him all night
3. Option C: Refuse him entry, because he clearly appears intoxicated
  Correct answer
4. Option D: Let him in, serve him food only, then reassess in a while
Explanation
Under its advice about not inviting trouble in, the AGCO information sheet says to train door staff to recognize the signs of intoxication and refuse entry to anyone who appears intoxicated. The sheet also cites section 43 (1) of O. Reg. 746/21, which makes the licence holder responsible for not permitting intoxication on the licensed premises. A sober companion changes neither rule.
Responsible Service and RefusalQuestion 23
A guest sits down at your bar and orders a beer. Before you pour, you see that she is slurring and swaying. She has been drinking somewhere else. May you serve her?
1. Option A: Yes, because you did not serve her the earlier drinks
2. Option B: Yes, because she has had nothing from your bar
3. Option C: No, because section 32 turns on how she appears now
  Correct answer
4. Option D: Yes, if she agrees to eat something first
Explanation
Section 32 of the Liquor Licence and Control Act, 2019 bans selling or supplying liquor to any person who is or appears to be intoxicated, whatever the source of the alcohol. The AGCO information sheet backs this up when it tells you to chat with guests before taking an order and to ask whether they have been drinking elsewhere. Food delays the absorption of the next drink, and it does not change how she appears now.
Responsible Service and RefusalQuestion 24
A guest weaves on the way to his table, sweats in a cool room, and takes three tries to follow a simple question. His speech is still clear. What now?
1. Option A: Keep serving until his speech slurs, because slurring is the deciding sign
2. Option B: Cease service, because he already shows multiple signs
  Correct answer
3. Option C: Serve him wine only, because spirits work faster
4. Option D: Serve one more drink and reassess in an hour
Explanation
Three signs put the guest in the AGCO information sheet's multiple-signs tier, which says to cease serving alcohol under any circumstances. The sheet names no deciding sign, and it says signs may appear in any sequence or be clustered. Health Canada says alcohol has the same effect whichever drink you choose, so a switch to wine changes nothing.
Delivery and Special SituationsQuestion 25
A customer places an order at 11:30 p.m. through your app. The store you buy from is open 24 hours. What do you do?
1. Option A: Deliver right away, because the store is open
2. Option B: Deliver before midnight if the customer confirms she is 19
3. Option C: Deliver right away, because the order came in while the store was open
4. Option D: Hold the order and deliver at 9 a.m. or later
  Correct answer
Explanation
Deliveries may only happen between 9 a.m. and 11 p.m., so an order taken at 11:30 p.m. waits until the window opens again. A store that never closes does not widen the delivery window. What counts is the time you deliver, not the time the customer ordered. Age is a separate check and does not buy extra hours.

Smart Serve Practice Test 4

Smart Serve Practice Test 4 Questions and Answers

A guest orders a 355 ml can of 5% lager. How many standard drinks is that, near enough?

You build a cocktail with 43 ml of 40% vodka and 43 ml of 20% coffee liqueur. How many standard drinks is the finished drink?

A guest asks for a double rum, and your double is an 85 ml pour of 40% rum. How many standard drinks is that?

Your import list has a 341 ml bottle of 7% Belgian ale. A server counts it as one standard drink because the bottle matches the domestic beer. What is the real count?

A guest orders a 500 ml can of 6% beer. How many standard drinks are in the can?

A guest orders a named brand of gin in a gin and tonic. You are out of that gin. What does Registrar's standard 5.13 require?

Which free drink is allowed under the Registrar's rules?

A company books your banquet room for a private staff party at a fixed price for food and drinks. Which condition must the package meet?

What is the lowest price a licensee may charge for a standard 341 mL (12 oz) serving of beer?

Your bar pours a 1 oz (29 mL) shot of vodka at 40 per cent alcohol by volume. What is the lowest price you may charge for it?

A guest orders a double rye, which your bar pours as 2 oz (58 mL) of 40 per cent spirits. What is the lowest price the drink may carry?

An 18-year-old shows her older sister's real driver's licence to buy wine. She points out that nothing about the card is fake. What does the Act say?

A 17-year-old presents a forged licence at your bar. Under the fake ID rule in the Act, who commits that offence?

A 20-year-old lends her licence to an 18-year-old friend, who presents it at a liquor store. The clerk spots the switch and refuses the sale. Has the 18-year-old broken the fake ID rule?

You examine a licence and the lettering around the birthdate looks thicker and darker than the rest of the card. What does the AGCO tell you to do?

A licence looks real, but the photo is a poor match and you are unsure about the guest. What does the AGCO suggest before you decide?

A guest has had three beers over two hours. He walks steadily, speaks clearly, and answers you the first time. He asks for a fourth. What do the sources support?

A guest comes inside from a crowded patio on a hot July night and is sweating. He shows nothing else. What is the right read under the AGCO information sheet?

A guest's eyes are bloodshot. She says she has a cold, and she shows no other sign. What does the AGCO information sheet's strategy tell you to do?

A guest shows several signs of intoxication. Your manager tells you to serve him one more because he is a regular. What does the law require?

You have cut off a guest who shows multiple signs of intoxication. His friend orders the same drink and turns to pass it to him. What does section 32 of the Liquor Licence and Control Act, 2019 require?

A man arrives at your door already unsteady on his feet and slurring. He has bought nothing from you. What does the AGCO information sheet advise?

A guest sits down at your bar and orders a beer. Before you pour, you see that she is slurring and swaying. She has been drinking somewhere else. May you serve her?

A guest weaves on the way to his table, sweats in a cool room, and takes three tries to follow a simple question. His speech is still clear. What now?

A customer places an order at 11:30 p.m. through your app. The store you buy from is open 24 hours. What do you do?